Our survey says….

Our survey says….

Yesterday was National Franchise Dealers Association (NFDA) survey results day and far from being an obscure and arcane undertaking, of little interest to anyone not immediately associated with automotive retail, it’s actual a really good barometer of consumer...
Great customer service is memorable customer service

Great customer service is memorable customer service

Given everything going on in the world at the moment – sometimes we need a bit of a distraction. So here’s a picture of a set of unusual place mats… This set of Volkswagen place settings (why?) were given out on a press junket to a car journalist in...
Sometimes customers do want a messenger to shoot!

Sometimes customers do want a messenger to shoot!

This classic Jaguar XJ6 advert from 1969 seems remarkably prescient and timely given the current issues that many of our clients are facing with stock shortages and long lead times. On one hand it goes to show that these sort of problems and challenges are nothing new...
Our five key predictions for 2022

Our five key predictions for 2022

As 2022 gets into its stride there are lots of theories about what’ll happen next with the economy, inflation, Covid, semi-conductors and all of those other numerous headwinds that dent consumer confidence. They are all going to play a part, but to what degree and in...
2021 – Winners and Losers

2021 – Winners and Losers

Happy New Year! Before we look forward, it’s always useful to take a backwards glance at 2021’s winners and losers in the sales stakes. The Autocar piece here is well worth a read and highlights just what a challenging year it was for each and every brand,...